At StoreVapeIndia.com, customer satisfaction is important to us. We strive to deliver authentic and high-quality vaping products. If you experience an issue with your order, please review our Refund & Return Policy below.
1. Return Eligibility
- Returns are accepted only within 24 hours of receiving your order.
- To qualify for a return, the product must be:
- Unopened and unused
- In its original packaging
- With all seals, labels, and accessories intact
- For hygiene and safety reasons, used, opened, or partially used vape products cannot be returned or exchanged.
Important Notice
If you suspect any issue with your package (such as missing, damaged, or incorrect items), please record a 360-degree unboxing video before opening the parcel. This video will help us verify the issue and provide a quicker resolution. Claims without a proper unboxing video may not be eligible for review.
Please note that courier and delivery partners are not responsible for product discrepancies after delivery.
2. How to Request a Return
If your order arrives damaged, defective, or incorrect, please contact our support team within 24 hours of delivery.
Email: storevapeindia@gmail.com
Support: WhatsApp Support
When contacting us, please include:
- Order Number
- Product Name
- Clear photos or videos showing the issue
- Detailed description of the problem
Our team will review your request and guide you through the return process if your claim is approved.
3. Refunds & Replacements
Once the returned product is received and inspected:
- We will notify you regarding the approval or rejection of your return request.
- If approved, you may be eligible for:
- A replacement product, or
- A refund to your original payment method
- Refund processing times may vary depending on your payment provider or bank.
4. Return Shipping
- Customers are responsible for the shipping costs associated with returning products.
- We recommend using a reliable and trackable shipping service, as StoreVapeIndia.com cannot be held responsible for lost return shipments.
5. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Opened or used vape devices
- Products damaged due to misuse, mishandling, modification, or accidents
- Items returned without original packaging
- Products reported after the 24-hour return window
6. Contact Information
If you have any questions regarding our Refund & Return Policy, please contact us:
Email: storevapeindia@gmail.com
WhatsApp: Customer Support
Policy Updates
StoreVapeIndia.com reserves the right to update, modify, or change this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.
By placing an order on StoreVapeIndia.com, you acknowledge and agree to the terms outlined in this Refund & Return Policy.